Cookie Policy
Version: 1.0.0 Effective Date: March 6, 2026 Last Updated: March 6, 20261. Introduction
This Cookie Policy explains how Feedback Coach ("we," "us," or "our") uses cookies and similar tracking technologies when you use our intelligent readiness platform.
This policy should be read alongside our Privacy Policy, which provides more information about how we process personal data.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience.
2.1 First-Party vs. Third-Party Cookies
- First-Party Cookies: Set by Feedback Coach directly
- Third-Party Cookies: Set by our service providers for analytics and functionality
2.2 Session vs. Persistent Cookies
- Session Cookies: Temporary cookies deleted when you close your browser
- Persistent Cookies: Remain on your device for a set period or until manually deleted
3. Cookies We Use
3.1 Essential Cookies (Always Active)
These cookies are necessary for the Service to function and cannot be disabled.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
fc_session | User authentication and session management | Session | Feedback Coach |
fc_csrf | Cross-site request forgery protection | Session | Feedback Coach |
fc_consent | Stores your cookie consent preferences | 1 year | Feedback Coach |
fc_institution | Identifies your institutional context | Session | Feedback Coach |
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
fc_preferences | User interface preferences (theme, language) | 1 year | Feedback Coach |
fc_last_activity | Remembers your last accessed module | 30 days | Feedback Coach |
fc_tour_complete | Tracks onboarding tour completion | 1 year | Feedback Coach |
3.3 Analytics Cookies
These cookies help us understand how users interact with the Service.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
_fc_analytics | Platform usage analytics | 2 years | Feedback Coach |
fc_performance | Page load and performance metrics | 1 year | Feedback Coach |
4. Similar Technologies
4.1 Local Storage
We use browser local storage for:
- Caching assessment data for offline access
- Storing draft progress temporarily
- Improving load times for frequently accessed content
4.2 Pixel Tags
We may use pixel tags (web beacons) in emails to:
- Confirm email delivery
- Track email open rates for service communications
5. Legal Basis for Cookies
5.1 Essential Cookies
Essential cookies are placed under the legal basis of legitimate interest as they are strictly necessary for the Service to function.
5.2 Non-Essential Cookies
Functional and analytics cookies are placed based on your consent, which you can provide or withdraw at any time.
6. Managing Your Cookie Preferences
6.1 Cookie Consent Banner
When you first visit our Service, you will see a cookie consent banner allowing you to:
- Accept all cookies
- Accept only essential cookies
- Customize your preferences
6.2 Changing Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in the footer
- Accessing your account settings
- Contacting support@feedbackcoach.com
6.3 Browser Settings
Most browsers allow you to:
- View cookies stored on your device
- Delete cookies selectively or in bulk
- Block cookies from specific sites
- Set preferences for first-party vs. third-party cookies
6.4 Browser-Specific Instructions
- Chrome: Settings > Privacy and Security > Cookies
- Firefox: Settings > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Cookies and Website Data
- Edge: Settings > Privacy, Search, and Services > Cookies
7. Do Not Track
Our Service respects "Do Not Track" (DNT) browser signals. When DNT is enabled:
- We will not set analytics cookies
- Essential cookies required for functionality will still be placed
8. Updates to This Policy
We may update this Cookie Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Updating the "Last Updated" date
- Displaying a notice in the Service
- Requesting renewed consent if required
9. Contact Us
For questions about our use of cookies:
Email: privacy@feedbackcoach.com Subject: Cookie Policy Inquiry10. Version History
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0.0 | March 6, 2026 | Initial release |
_This Cookie Policy was last updated on March 6, 2026._